Terms & Conditions

You must provide accurate information when creating an account and keep your password secure. You are responsible for all activity that happens under your account. You must be at least 18 years old and using the Service for business purposes.

If you join or create a shared workspace, members of that workspace can see the business data (clients, proposals, invoices, follow-ups) stored in it. Only invite people you trust with that information.

You retain full ownership of everything you enter into the Service — your clients, contacts, proposals, invoices, notes, and templates ("Your Content"). We claim no rights over Your Content except the limited permission needed to store it, display it back to you, and operate the features you use (for example, generating a draft email from an invoice's details). You can export your data at any time using the built-in CSV export.

Your Content includes personal information about your clients. For that information you are the business or controller and we act only as your service provider or processor. We will not sell or share it, will not retain, use, or disclose it for any purpose other than providing the Service to you, will not combine it with personal information we receive from anyone else except as permitted by law, and will help you respond to requests your clients make about their own information. Our Privacy Policy describes how we handle it.

The Service drafts follow-up emails, but you review and send them, and you are the sender of record. You are responsible for ensuring your emails comply with the laws that apply to you and your recipients (such as CAN-SPAM, California's commercial email statute, CASL, or GDPR), that you have a lawful basis to contact your recipients, and that the content of your emails is accurate and appropriate.

Do not remove or defeat the unsubscribe handling built into the Service, and honor opt-out requests you receive. If a recipient unsubscribes, do not contact them again through the Service for the same purpose.

Email drafts may be generated with the help of artificial intelligence. Drafts are suggestions only: they may contain errors, and you must review every draft before sending it. We are not responsible for the consequences of emails you choose to send.

Nothing in the Service communicates with your recipients on its own. Messages leave only when you send them, from your account and under your own name, and you are the author of what you send. We are not a party to your messages and you must not present Duebird — or any other third party — as being involved in them.

Duebird does not process, hold, or transfer payments. Any payment links included in your emails are your own, provided by you, and payments happen entirely between you and your clients. Invoice amounts and statuses in the Service are records you maintain — they are not financial or legal advice, and we do not guarantee that any invoice will be paid.

We are not a collection agency. Duebird is record-keeping and drafting software. We are not a debt collector, a collection agency, or a provider of debt-collection services, and we never collect, attempt to collect, demand, or negotiate payment of any debt on your behalf or on behalf of anyone else. We do not act as your agent toward your clients.

What you may use it for. You may use the Service only to follow up on amounts owed to you — from goods or services you supplied, or from credit you yourself extended. You may not use the Service to pursue a debt owed to someone else, a debt you purchased or that was assigned to you, or a debt placed with you for collection, and you may not use it to operate a collection agency or to provide collection services to third parties.

Compliance is yours. Asking someone to pay can be regulated, and the rules reach further in California than many people expect. California's Rosenthal Fair Debt Collection Practices Act (Civil Code section 1788 and following) applies to businesses collecting their own debts, not only to hired collection agencies, and it covers some business debts owed by an individual or a personal guarantor as well as consumer debts. If you lend money, the California Debt Collection Licensing Act (Financial Code section 100000 and following) may require you to hold a license from the Department of Financial Protection and Innovation. Working out which rules apply to you, following them, and obtaining any license or registration you need are your responsibility, not ours.

Nothing in the Service or in these Terms is legal, financial, accounting, or debt-collection advice. If you are unsure whether these laws reach what you are doing, talk to a lawyer before you send anything.

You agree not to use the Service to:

• send spam, harassment, or deceptive or unlawful messages;
• threaten, mislead, or misrepresent who you are, what is owed, or what will happen if it is not paid;
• store or transmit content you have no right to use;
• attempt to access other users' data or probe, disrupt, or overload the Service;
• resell or provide the Service to third parties without our permission.

We may suspend or terminate accounts that violate these rules or put the Service or other users at risk.

The Service is provided on an early-access basis. We work to keep it available and reliable, but we do not guarantee uninterrupted operation, and we may add, change, or remove features at any time. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

You can stop using the Service and request deletion of your account and data at any time by emailing karmawk6@gmail.com. We may suspend or terminate your access if you materially violate these Terms. Upon termination, we will delete Your Content in accordance with our Privacy Policy.

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service provides organizational tooling — it is not legal, financial, accounting, or debt-collection advice.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing here limits any warranty or remedy that cannot be waived under the law that applies to you.

To the maximum extent permitted by law, Duebird and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim (or US $50 if you paid nothing).

These limits do not apply to our own fraud, our willful injury to your person or property, or any violation of law on our part, and they do not apply to any liability that cannot be limited or excluded under California law or under the law that applies to you. Some jurisdictions do not allow the limitation of certain damages, so parts of this section may not apply to you.

You will defend and indemnify Duebird and its operators against third-party claims, and against resulting losses and reasonable legal costs, arising from the messages you send through the Service, the content and data you put into it, your use of the Service in breach of these Terms, and your failure to comply with laws that apply to you — including debt-collection, licensing, email, and privacy laws. This does not apply to the extent a claim arises from our own fraud, willful misconduct, or violation of law. We will tell you promptly about any claim, let you control the defense of it, and cooperate with you at your expense; you will not settle a claim in a way that imposes an obligation on us without our consent.

You agree to do business with us electronically. You consent to receive these Terms, the Privacy Policy, notices, disclosures, and other communications about the Service in electronic form — by email to the address on your account or by notice in the app — and you agree that clicking to accept, or using the Service, has the same legal effect as a written signature. You can withdraw this consent by closing your account; we cannot provide the Service without it. You may ask us for a paper copy of any notice at the contact address below.

These Terms and any dispute arising out of them or out of your use of the Service are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and we agree that any such dispute will be brought exclusively in the state or federal courts located in Fresno County, California, and both of us consent to the personal jurisdiction of those courts.

If you are a consumer, nothing in this section deprives you of the protection of any mandatory law of the place where you live, or of your right to bring a claim in a court that the law makes available to you.

Severability. If a court finds any part of these Terms unenforceable, that part will be limited to the minimum extent necessary, or removed, and the rest stays in force.

No waiver. If we do not enforce a provision right away, we have not given it up.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of the business, on notice to you.

Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service, and they replace any earlier understanding about it. They do not limit any claim for fraud.

Events outside our control. Neither of us is liable for a delay or failure to perform caused by something outside our reasonable control — for example a network, hosting, or third-party provider outage, a natural disaster, or an act of government. This does not excuse paying anything you owe.

Notices. We will send you notices by email to the address on your account or by notice in the app. You can send us notices by email to karmawk6@gmail.com, or by post to our notice address, available on request.

We may update these Terms from time to time. When we make material changes, we will update the effective date above and take reasonable steps to notify you, such as an in-app notice or email. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Email karmawk6@gmail.com.